Overview

Our refund and return policy is valid for 10 days. If you purchased your item more than 10 days ago, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in its original condition, with the original packaging.

You may request a refund under the following circumstances:

If the item you received does not match what you ordered.

If the watch you received is not functioning properly.

If the watch you received is damaged.

If your package did not arrive at its destination.

Or other situations not listed above.

Refunds

After we receive and inspect your return, we will send an email confirming receipt of your return. We will also inform you whether your refund request has been approved.

If your request is approved, we will process your refund and automatically credit your credit card or original payment method within 10-15 business days.

To return a watch, please contact us first for the return address. Customers are responsible for return shipping costs.

Delayed or Missing Refunds

Delayed or missing refunds

If you haven’t received your refund yet, first double-check your bank account.

Then contact your credit card company—refunds may take time to post.

Next, contact your bank. Refunds often require processing time to appear.

If you’ve completed all these steps and still haven’t received your refund, contact us at AvaanMorgan@outlook.com.

Exchanges

We only exchange defective or damaged items.

Returns Sale items

To return an item, email AvaanMorgan@outlook.com. Our team will provide a return address.

You are responsible for return shipping costs.

For higher-value items, consider using a trackable shipping service.

Need help?

For any questions regarding refunds or returns, contact us at AvaanMorgan@outlook.com.